Frequently asked questions

No. The Starter plan with human live chat is free and requires no card. You only pay when you upgrade for AI agents.

Yes. On your first paid purchase we refund your payment if you ask within 14 days of the charge — no reason needed. Renewals are non-refundable; when you cancel, your access continues until the end of the period. Full conditions are on our Refund Policy page.

You build a knowledge base by crawling your website or uploading documents. AI agents answer strictly based on those sources, so responses stay accurate and on-brand.

The conversation is handed off to a human agent automatically, with the full context and history — so your customer never has to repeat themselves.

Yes. The Business plan supports multiple websites and brands from a single workspace, each with its own widget and settings.

AI agents reply in your customer’s language. The widget and panel support multiple languages and can be extended as needed.

Your content is used only to answer your customers. See our Privacy Policy and data processing terms for details.