Refund Policy

Last updated: 8 August 2026

This Refund Policy explains how refunds work for Reply Flows subscriptions operated by Alican Serintürk (“we”). It forms part of our Terms of Service; where the two conflict, this page governs refunds.

1. Scope

This policy applies to paid subscriptions purchased through Reply Flows. The free plan requires no payment and is therefore not subject to refunds.

2. Payments are processed by Paddle

Our payments are processed by Paddle, which acts as our Merchant of Record and reseller. Approved refunds are issued by Paddle, and your purchase is also subject to Paddle’s buyer terms. We never store your card details, and refunds are always returned to the original payment method.

3. Try the free plan first

Reply Flows has a free plan with no time limit and no credit card required. You can install the widget, build a knowledge base, and test the AI agent on real conversations before paying anything. This is the best way to evaluate the product before upgrading.

4. 14-day money-back guarantee (first paid purchase)

If you have upgraded to a paid plan for the first time and you are not satisfied, we will refund your payment if you ask us within 14 days of the charge. You do not need to give a reason.

Conditions:

The guarantee applies to your account’s first paid purchase and can be used once per account.
Your request must reach us within the 14-day window; requests made after it are not covered by this guarantee.
To prevent abuse: if you have used more than 50% of that period’s monthly AI conversation allowance, we may deduct the used portion pro rata or decline the request. AI conversations cost us money directly, so the guarantee exists to let you evaluate the product — not to use it for free.
The guarantee does not apply where our Terms have been breached (spam, abuse, repeated sign-ups, or repeated use of the guarantee).

Once a refund is approved, your subscription is cancelled and access to paid features ends; your account returns to the free plan.

5. Renewals are non-refundable

Subscriptions renew automatically at the start of each period until cancelled. Renewal payments are non-refundable. Paddle emails you an invoice/receipt for every charge, and you can always see your subscription status and next renewal date in the panel.

If you want to stop: cancellation takes effect at the end of the current billing period and your access continues until then. We do not issue partial refunds for unused days. You can undo a scheduled cancellation before the period ends.

6. Yearly subscriptions

Yearly plans are billed in advance at a discount. If you cancel mid-term, your access continues until the end of the period, but the remaining months are not refunded. The 14-day guarantee above also applies to yearly plans.

7. Plan changes

Upgrades take effect immediately and the prorated difference for the remainder of the current period is charged right away; that amount is non-refundable. Downgrades take effect at the end of the current period, and no difference is refunded for past periods.

8. Cases we always refund

Regardless of the 14-day window, we refund:

Duplicate charges.
Billing errors or an incorrect amount charged.
Charges taken after you cancelled.
Unauthorized or fraudulent transactions (after verification).
A technical failure on our side that we cannot resolve in a reasonable time and that makes the service effectively unusable. In that case we refund or credit the amount corresponding to the affected period.

9. Cases we do not refund

You purchased the service but did not use it.
AI responses did not meet your expectations — you can test this on the free plan before paying.
Outcomes caused by incomplete or incorrect knowledge base content, settings, or widget installation on your side.
Your plan’s limits (conversation allowance, seats) turning out to be too small — you can upgrade instead.
Suspension or termination of your account for breaching our Terms.
Access problems caused by events outside our control (your internet provider, force majeure).
Account deletion: deleting your account from the panel cancels the subscription without a refund.

10. Your statutory rights

This policy does not remove or limit any mandatory rights you have under consumer law.

EU / UK consumers: if you buy as a consumer (outside a trade, business, or profession), you have a 14-day right of withdrawal for digital services. If you ask for the service to start immediately, we may charge a proportionate amount for the service supplied up to the moment you withdraw. This right does not apply to business (B2B) purchases.

Türkiye: under Article 15 of the Distance Contracts Regulation (Law No. 6502), services performed instantly by electronic means and intangible goods delivered instantly to the consumer are exempt from the right of withdrawal. We nevertheless offer the 14-day guarantee above voluntarily.

Consumers purchasing from other countries may exercise the mandatory rights available to them under local law.

11. How to request a refund

Email [email protected] and include:

the email address registered to your account,
the invoice number, or the date and amount of the charge,
a brief reason (optional, but it helps us improve the product).

We normally respond within 5 business days. Approved refunds are issued by Paddle to the original payment method and may take 5–10 business days to appear, depending on your bank. Refunds are made in the currency of the original payment; exchange-rate differences and any fees charged by your bank are not our responsibility.

12. Contact us before filing a chargeback

If you have any doubt about a charge, please write to us first — we can almost always resolve it faster. Disputes (chargebacks) opened without contacting us may lead to your account being suspended until the case is resolved.

13. Changes

We may update this policy. The version in force on the date of your purchase applies to that purchase. Material changes will be published on this page with a new “last updated” date.

14. Contact

Questions? Email [email protected]. This policy is governed by the laws of Türkiye and should be read together with our Terms of Service.