Everything you need for AI-first support
From the first automated reply to a seamless human handoff — explore what makes Reply Flows fast, accurate, and trustworthy.
AI Agents
Autonomous agents trained on your own content resolve questions instantly, around the clock.
- Answers grounded in your knowledge base
- Replies in your customer’s language
- Adjustable tone and behavior
Human Handoff
When a conversation needs a person, it escalates to the right agent with full context.
- Automatic escalation rules
- Complete conversation history
- No repeated questions for the customer
Knowledge Base
Crawl your website or upload documents — answers stay grounded in sources you control.
- Website crawling and document upload
- Source-grounded answers
- Update content anytime
Realtime Chat
Live, presence-aware messaging with typing indicators and instant delivery.
- Typing indicators and presence
- Instant message delivery
- Fully customizable widget
Multi-Website
Run one workspace across many sites and brands, each with its own widget and settings.
- Separate widget per site
- Per-site configuration
- One unified inbox
Analytics
Track resolution rate, response time, AI deflection, and CSAT in a single view.
- AI deflection and resolution rate
- Response time tracking
- Customer satisfaction (CSAT)