Let your AI support team handle the first response.

Resolve customer questions instantly with AI agents trained on your knowledge base — and hand off to a human the moment it matters.

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Fully customizable chat widget design
Smart knowledge base for instant answers
Fine-tune your AI agent settings

Reply Flows

Reply Flows · Support

Online

Hi! My last invoice looks wrong — I was charged twice.

AI AgentI found two charges on May 12 for $49. The duplicate was auto-flagged — want me to refund it?

⤷ Handed off to a human agent

Sarah · BillingDone! The $49 refund is on its way and will land in 3–5 days. Anything else? 🙌

Lumen

Lumen · Support

Online

Where is my order? It hasn’t arrived yet.

AI AgentOrder #4821 shipped yesterday and is out for delivery today before 6 PM. Want the live tracking link?

Yes, send it please.

AI AgentHere you go — you’ll also get an SMS when the courier is nearby. 📦

Northwind

Northwind · Support

Online

I can’t log in to my account.

AI AgentIt looks locked after several attempts — let me bring in a teammate to verify you.

⤷ Handed off to a human agent

Mark · SupportUnlocked it and added extra verification. You’re all set! ✅

Petal

Petal · Support

Online

The bouquet arrived a little wilted — can I get a replacement?

AI AgentSo sorry about that! I’ve started a free replacement — it ships today and arrives tomorrow. No return needed. 🌷

That’s wonderful, thank you!

AI AgentAnytime! I also added a 10% code to your account for the trouble. 💐

Forge

Forge · Support

Online

Does the Pro plan include team seats?

AI AgentYes — Pro comes with 5 seats and unlimited projects. Need more? Extra seats are $6/mo each.

Perfect. Can I upgrade right now?

AI AgentDone — you’re on Pro and your team invites are ready to send. 🚀

One platform for AI and human support

From the first automated reply to a seamless human handoff — built for speed, accuracy, and trust.

AI Agents

Autonomous agents trained on your content answer instantly, 24/7, in your customer’s language.

Human Handoff

Escalate to the right agent automatically, with full context and conversation history.

Knowledge Base

Crawl your website or upload docs. Answers stay grounded in sources you control.

Realtime Chat

Live, presence-aware messaging with typing indicators and instant delivery.

Multi-Website

Run one workspace across many sites and brands, each with its own widget.

Analytics

92%

1.2s

4.8

Analytics

Track resolution rate, response time, AI deflection, and CSAT in one view.

Explore all features

From visitor to resolution — automatically

AI handles the first response. When a conversation needs a human, it hands off seamlessly with full context.

Visitor

Asks a question from your website widget

AI Agent

Answers instantly from your knowledge base

Human Agent

Steps in for complex or high-touch cases

Let your AI support team handle the first response.

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